RETURNS & EXCHANGES
At Tiny Style we pride ourselves on providing quality products to our customers. We want you to enjoy your purchases and shopping with us. If something isn’t right we’re happy to offer a credit note or exchange. If you are unsure of sizing, please contact us by email or Facebook before placing your order and we will assist you.
Unsure which size Converse to buy? Play it safe and size up... if you find your new Converse are too big, you can hold onto them to grow into and get a smaller pair at 15% off with free express delivery! (Applies to full priced toddler and junior styles, shipping within Australia) Get in touch with us via Facebook or email (email@example.com) and we will happily help.
You may return most new and unworn items within 14 days of delivery for a store credit.
We are also unable to accept returns on swimwear for hygiene reasons.
If you would like to return an item, please contact us at firstname.lastname@example.org and one of our team members will assist you through this process.
Customers will be responsible for the shipping and handling charges for returns unless of course the item was flawed or damaged.
If an incorrect item is received, Tiny Style must be notified within 14 days of receiving the order. It is the customers responsibility to check all items upon delivery.
Our address for returns is:Tiny StylePO Box 234NOOSA HEADS QLD 4567Australia
We strongly suggest tracked/insured Parcel Post as tinystyle.com.au is not liable for lost or damaged return packages.Returns: Return the item/s for a store credit. You will be credited for the items as soon as they are received in original condition.
Damaged/Faulty/Incorrect Items: At Tiny Style, all items are carefully checked prior to dispatch. However, if merchandise is found to be damaged, faulty or not as originally ordered; please contact us via email at email@example.com and we will happily arrange a repair (if applicable), refund or replacement.
The item/s must be returned to Tiny Style within 14 days of the invoice date.
Item/s must be unwashed, unworn, unused and in original condition - this includes all original tags and packaging intact.
Upon inspecting the returned item/s we will happily issue you with a Tiny Style store credit for the purchase value of the item/s. Credits are valid for 12 months and are issued via email. Please note that shipping fees will not be credited.
In the event that a refund has been approved; please allow 5 days for the refund to be processed. Refunds will be processed via the original payment method only (ie. Credit Card, PayPal, Afterpay or Zip), this is for security purposes.
All refunds will be processed in AUD. Your bank may charge conversion fees for international refunds and payments, these are out of our control and tinystyle.com.au will not be held liable for any loss caused as a result.
Returned items that have been worn, damaged or altered from their original state will not be exchanged or refunded and will be returned to the customer at their expense.